If your HP printer not recognizing ink cartridges even after using the original ink cartridges, you are not the only one to face this issues. Such issues are very frequently reported by HP users. There are three different fixes that you can use to get rid of the problem. Follow this step by step guided blog to fix the common issue of HP printer cartridge not recognized by the printer.
Method 1- Reset the printer
Step 1 – Take the power plug out from the printer while it is still turned on.
Step 2– Unplug the power cord that is attached to the wall socket.
Step 3– Wait for about 60 seconds and then reconnect the power cord to the wall outlet
Step 4– Connect the power cable back to the printer.
Step 5– Press the power button once and wait for the printer to turn on.
If still the HP printer not detecting cartridges. Use the second method.
Method 2- Updating the printer firmware
Printer firmware can be one of the reasons why are you getting “ink cartridge not recognized” messages. Updating the printer firmware can help in getting rid of the messages.
Step 1– Type “HP smart” in the computer’s search bar and then click on the program to open it. You can download the HP Smart app from 123.hp.com
Step 2– Click on your printer from the home screen of the HP smart app.
Step 3– Click on “Advanced settings”.
Step 4– Click on “Tools” from the top menu.
Step 5– Select the “Printer updates” option from the left side of the screen to expand it.
Step 6– Click on “Firmware updates” from the menu expanded below.
Step 7– Click on the “Check now” button and the HP Smart app will start searching for printer firmware.
Step 8– The printer firmware will start downloading. The process will show up on the printer screen. Please do not turn off the printer while the firmware is being updated.
Method 3- Reinstall the Ink Cartridges
Step 1– Open the cartridge access door after removing the front cover of the HP printer.
Step 2– Remove the ink cartridges after it has stopped moving.
Step 3– Disconnect the power cord of the printer.
Step 4– After waiting for a minute, put the power cable back into the printer.
Step 5– Turn on the printer.
Step 6– Open the cartridge access door of the printer.
Step 7– Reinstall the ink cartridges back into the printer.
Step 8– Close the front cover of the printer and check if still HP printer not detecting cartridge.
The problem of HP Printer Not Recognizing Ink Cartridges will be fixed very quickly if you use all of the methods outlined in the blog. Use each method in the correct order. Keep in mind that you are not skipping any of the above steps. If the issue persists, you can replace the ink cartridges or get in touch with Printer Touch to fix the problem.