The “HP printer offline” status could possibly be caused by several kinds of issues other than the wireless connection. Several common elements can contribute to such an issue. To develop a solution, you must first determine the actual reason. Below are a few of the reasons leading to “HP printer not online” and a step-by-step guide to fix them
Reasons for “HP Printer Offline” Status
1. Connectivity Issues:
- Wired Connections: If you are using a wired connection for your printer, your HP printer offline might be because of Loose, damaged, or improperly connected USB or Ethernet cables. Loose or torn cables disrupt communication between the printer and the computer.
- Wireless Connections: If you are using wireless means to connect your printer and your hp printer not online, it might be because of weak signal strength from the WiFi or network interference
2. Driver and Software Problems:
The printer driver you are using might be updated. Printer manufacturers release updates now and then to make sure that previous glitches and bugs in the printer drivers are fixed
3. Printer Settings:
The printer you are trying to connect might be accidentally set to offline mode or you would have paused printing tasks. This leads to being HP printer not online.
4. Printer and Network Configuration:
Incorrect IP address settings or network configurations can prevent the printer from communicating with the computer or network.
5. Power and Hardware Issues:
The printer may be turned off, in sleep mode, or experiencing hardware malfunctions or firmware issues.
6. Print Queue Issues:
The print queue is where all your printing commands are queued. If there is a problem with your print queue. The printing can stop resulting in HP printer offline
Step-by-Step Guide to Fix “HP Printer Offline” Issue
1. Check Printer Power and Connections:
- Power: Ensure the printer is turned on and connected to a power source. To confirm it, you must check if the light in your printer is on or not.
- Wired Connections: Check that the USB or Ethernet cables are staunchly plugged into both the printer and computer. If needed, try an alternate cable.
- Wireless Connections: Ensure that the printer is linked to the correct Wi-Fi network. Check the printer’s display panel to verify the connection status. If the WiFi signal is weak, bring the printer closer to the router and remove any electronic device that can disrupt the signal strength.
2. Restart Printer and Devices:
- So you have three devices that can be the cause of “HP printer offline” error message, the printer, the wifi router, and your computer
- Turn off your Wifi router and the printer, wait for about 2 minutes to give it a refresh, and then restart them. Also, give your computer a restart
3. Set Printer Online:
Your printer might be accidentally set to an offline mode which will show “HP printer not online”. Follow the steps below to set up your printer online.
- Open the “control panel” on a Windows computer or “system preferences” on a Mac
- Click on “printer and devices”
- Click on the “printer” menu and “Use Printer Offline” is unchecked
4. Update or Reinstall Printer Drivers:
- Visit “HP” printer website
- Look for the support section on the top section of the HP printer website
- When you click on the “support section”. You will see driver updates from a list of menu
- Click on “driver updates” and while on the page look for the model no of your printer
- Click on “Download driver” and the latest printer drivers will be downloaded
After the driver is downloaded, install it. You can also download drivers from system updates and third-party apps
5. Check Printer and Network Configuration:
- IP Address: Ensure your printer is assigned the correct IP address. You can find the IP address on your printer’s network settings. Correct the IP address and try to connect the printer again.
- Network Connection: Verify that the printer has been connected to the exact same network as your personal computer. Print a network configuration sheet from the printer to verify the Internet Protocol (IP) address and network connection information.
6. Clear the Print Queue:
- Open “Control Panel”
- Go to “Devices and Printers.”
- Right-click your HP printer and select “See what’s printing.”
- Cancel all print jobs.
7. Disable SNMP Status (Windows Only):
- Open “Control Panel” and navigate
- Navigate to “Devices and Printers.”
- Right-click your HP printer and select “Printer Properties.”
- Go to the “Ports” tab and select your printer’s port.
- Click “Configure Port” and uncheck “SNMP Status Enabled.”
By following these steps, you can typically resolve the “HP Printer Offline” issue and restore your printer to normal operation. There are a few more reasons for your HP printer not online issue but you will need an HP printer support technician to thoroughly examine your printer and find the issues. We at Printer Touch provide 24*7 tech support for HP printers. Till now we have fixed thousands of HP printers and still counting. If you have any problem regarding your HP or any other brand printer, you can simply go to the home page and fill out the contact us form and our dedicated technicians will call you in minutes.
